1. Q: Are you a manufacturer?
A: Yes, we are an experienced manufacturer with our own molds and production lines.
2. Q: How to place an order?
A: You can choose some items you like online, or you can write down the item/code number, with quantities and detail request you want, contact our customer service to make order.
3. Q: Are your products real gold with gemstone and diamond jewelry?
A: Yes, Our company mainly produce k-gold jewelry with natural gemstone and diamond.
4. Q: How long to prepare an order?
A: We have a lot of products on sale, if your order are all in stock, then can prepare within 1 day. if no stock, and you want, please contact our customer service to further discuss.
5. Q: How long I would get the goods?
A: Usually we ship by DHL/UPS/EMS, you can get the goods within 3-5days. If you choose other shipping method, please contact our customer service.
6. Q: How to pay?
A: You can pay by ESCROW on alibaba online, D/A, D/P, T/T, Western Union, MoneyGram and paypal.
7. Q: Can I have our own design?
A: Sure you can, our designer will according to your picture or ideas to draw/design picture. The product will arrange production when you confirm.
8. Q: What should I do if the goods arrive damaged?
A: Please for sure, Our QC will check all good when they ship. Please take photo to us for confirm if products are destroyed by ship.And new one will be sent to you in your new order.
9. Q: Can I visit your factory?
A: Yes, welcome to visit our factory.